Order Guidelines

At Best-Worth Consumer Goods Retailing, we strive to make your shopping experience seamless and efficient. Please review the following guidelines to ensure your order process is smooth.

 

Ordering Procedure

How to Order

  1. Product Selection: Browse our site using the search bar or by exploring different product categories to find your desired items.
  2. Cart Management: Add selected items to your shopping cart. If a product is unavailable, feel free to contact our customer support for assistance.
  3. Checkout Process: Proceed to checkout, input the necessary information, select your shipping and payment method, and confirm your order.

Payment Methods

We ensure safe and secure payment processing through PayMongo, offering a range of convenient payment options:

  • Credit/Debit Cards: Visa, MasterCard
  • E-Wallets: GCash, GrabPay, Maya, BillEase
  • Bank Transfers: BPI, UBP, BDO, Metrobank, Land Bank
  • QR Ph: Use QR codes for fast and secure payments.

Payment methods may change depending on the support provided by our third-party payment partner, PayMongo.

 

Delivery Policy

Delivery Areas

We deliver throughout the Philippines using trusted third-party couriers such as Lalamove, J&T Express, and Flash Express. These services ensure that we can reach major cities and towns across the country promptly and safely.

Shipping Charges

  • J&T Express / Flash Express: Shipping costs are calculated based on courier rates, which vary by weight, destination, and service level.
  • Lalamove / Grab Delivery: Charges depend on the distance and rates set by these services.

Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.

Delivery Timeframes

  • Lalamove / Grab Delivery: Same-day delivery, depending on availability.
  • J&T Express / Flash Express: Delivery times follow courier-specific timelines, which may vary based on location.

Order Tracking

  • J&T Express / Flash Express: A tracking number will be provided via email once your order is shipped. Track your package via the courier's website.
  • Lalamove / Grab Delivery: Real-time tracking is available via their respective mobile apps.

Packaging

We ensure all items are carefully packaged to prevent damage during shipping.

Damaged or Lost Items

If your item is damaged or lost during shipping, please contact us immediately for assistance.

Special Requests

For any special delivery requests, reach out to our customer service team before placing your order.

Changes to Orders

If you need to modify your order, please contact us before the order is processed. Once shipped, no changes can be made.

 

Cancellation Policy

We understand that circumstances may require order cancellations. Below are our guidelines for cancellations:

Cancellation Before Shipment

  • You may cancel your order for a full refund if the cancellation is made before the product is shipped.
  • To cancel, contact our customer service team as soon as possible.

Cancellation After Delivery

  • To cancel an order after delivery, return the product at your expense. The item must be unopened, unused, and in its original condition. Upon receipt and inspection, a refund will be processed.

Non-Cancellable Items

  • Opened and used items are non-cancellable.

Cancellation by Company

  • Best-Worth reserves the right to cancel any order due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer a refund or alternative solution.

 

Customer Service Contact

For questions or assistance, please contact us:

Best-Worth Consumer Goods Retailing
Email: sales@best-worth.com
Phone: +639913556930
Facebook: @bestworthph